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2017 Winner: Tory Gentes, Immersive Ethnographer at The Palmerston Group
Tory Gentes’ Project Loco-Mote was selected from numerous submissions to the 2017 call for proposals. QRCA members were requested to respond to a hypothetical client RFP. This year, the RFP was looking to help a California-based non-governmental organization understand travel patterns of the future for the 30 million residents of the Golden State. Tory’s proposal was selected due to its winning creativity, relevance, methodology, style and presentation. To see her presentation and methodology click here.
Tory has been throughout North America, Africa, and Asia collecting ground-level insights from individuals, CEOs, founders, NGOs, and community members that she leverages to solve business problems. With a background in entrepreneurship, leadership, and business, Tory has also managed numerous initiatives for Academic Institutions, NGOs, businesses and international organizations. Specializing in immersive methodologies, Tory has conducted focus groups, in-depth interviews, ethnographies, ideation sessions, surveys, and workshops.
Tory has completed a multitude of cutting-edge, award winning domestic and international projects including several dynamic pieces for Cirque du Soleil. Her projects have literally brought her all over the world including work in Shanghai and Punta Cana.
Tory recently received the most respected honor in the industry from the QRCA, the Qualitative Excellence Award. She is an expert at utilizing an unobtrusive and unassuming approach during interviews and has unparalleled expertise in working with a variety of audiences.
2012 Winner: Layla Shea, Founder of Upwords Marketing Solutions, and The Crohn's and Colitis Foundation of Canada
Layla Shea’s research study for the CCFC was selected for its strong efforts to:
- Tackle an important health issue with creative research techniques
- Uncover valuable patient insights on a sensitive topic
- Provide a solid business plan for the client’s five-year strategic communication efforts
The study focused on identifying relevant communications channels in which the CCFC could better engage with patients of Crohn’s Disease and Colitis. The 10-day study aimed to understand how to get the right information into patients’ hands at the right times.
Understanding that the disease often dictates patients’ lifestyles, Shea designed a study that would allow respondents to participate on their own schedules. She used an online discussion board to encourage openness and honesty in a supportive environment. Important conversations took place among participants as they revealed details of their struggle and found support.
During each day of the study, respondents were asked to complete a different task or share opinions on a different topic. For example, patients at varying stages of the disease were asked to recreate the moment of their diagnosis, recommend valuable information sources, review and offer feedback on various CCFC publications or describe how the syndrome affects their day-to-day work/school life.
The study revealed different communications opportunities at various stages (prior to diagnosis, at diagnosis and post diagnosis), as well as types of information and tools that would assist in providing future patients with knowledge, empowerment and support to most effectively control the disease.
The CCFC has used the results of the study to develop a five-year strategic plan that would guide the organization’s approach to patient and health care provider engagement and communications. The CCFC now tailors its communications in a meaningful way to each of the defined patient audiences to provide appropriate information at appropriate times.
About the Winner:
Layla Shea started Upwords Marketing Solutions in 2008 to design and moderate activity based conversations via online qualitative research after an extensive marketing and consulting career. Layla’s unique background as a marketer, consultant, facilitator and focus group moderator has honed her qualitative research skills from all angles.
Layla began her marketing career at Coca-Cola and S.C Johnson, learning solid foundations of marketing and innovation. Then, for nearly a decade Layla applied her marketing skills as an insights consultant and advised on qualitative and quantitative research designs for large consumer packaged goods, and other industry clients.
Since starting Upwords, Layla has developed a passionate expertise moderating in the online realm. Having been in her client’s shoes, Layla moderates with a deep understanding of the business issues to be solved. She is skilled at building game changing insights, which she then transforms into practical business implications. Layla’s clients are raving fans of her activity based online approach and her simple results-oriented reports.
Layla is now based on the West Coast; her online work knows no boundaries.
2011 Winners: Daniel Berkal, The Palmerston Group, Inc. and Britt Peterson, Cole & Weber
When Seattle-based advertising agency Cole & Weber United wanted to become the go-to marketing partner for companies that sell through convenience stores, it engaged qualitative research consultant and QRCA member Daniel Berkal, Director: Knowledge & Insight at The Palmerston Group, to thoroughly research the convenience store environment.
Berkal led Cole & Weber through a four-stage research project that included 130 observational store visits, on-the-street consumer interviews, convenience store employee and manager interviews and, arguably the most unique approach, getting behind the counter.
During the final phase of the research project, Berkal put on a uniform and fulfilled all functions of a convenience store employee. He was able to observe customers shopping, along with gaining a first-hand perspective of customer-clerk interactions.
The research project provided insights that changed the way Cole & Weber segmented and marketed to target audiences in the convenience store arena. Previously, audiences were divided by demographic; following the research, audiences are segmented based on needs or how they use/shop in convenience stores. This unparalleled approach allowed Cole & Weber to pitch new large accounts and gain credibility as experts in the convenience store marketplace.