Discovery driven innovation that builds competitive advantage for clients anywhere there is a human touch-point. War Games, Co-creation events, Customer Journey Mapping are specialties.
Award winning researcher with a strong global network of collaborators. Author/co-author of two books, including Qual-Online The Essential Guide, and The Innovative Organization. A leader among her peers, Susan has chaired international conferences, is a frequent speaker, and has twice been elected to serve on the QRCA Board of Directors.