Susan Abbott, ARC Strategy Ltd / Think Global Qualitative
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Last updated: 12/11/2017
Susan Abbott, ARC Strategy Ltd / Think Global Qualitative
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Professional Information
ARC Strategy Ltd / Think Global Qualitative
18 Banff Road
M4S 2V5  Canada
 [ Map ]
(416) 481-7409 (Phone)
only if we have to (Fax)
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  Discovery driven innovation that builds competitive advantage for clients anywhere there is a human touch-point.
War Games, Co-creation events, Customer Journey Mapping are specialties.

Award winning researcher with a strong global network of collaborators. Author/co-author of two books, including Qual-Online The Essential Guide, and The Innovative Organization.
A leader among her peers, Susan has chaired international conferences, is a frequent speaker, and has twice been elected to serve on the QRCA Board of Directors.
  Business/Industrial, Computer Hardware/Software, Consumer Packaged Goods, CRM/Customer Service, Education, Financial Services/Insurance, Industrial, International research, New Products and Services, Publishing
  Brainstorming/Ideation, Customer Journey Mapping, Design Research, Employee Engagement, Ethnographies, Executive/Professionals Interviewing, Focus Groups, Ideation, In-Depth Interviews, Online Methodologies, Webcam/Telephone Interviewing
  Affluent/Wealthy, B2B, International, Seniors
1+416-625-1285 (Mobile)
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