Annual Conference Reporter on the Scene: : UX Live! Revitalizing the Customer Experience
At the 2019 QRCA Annual Conference Shaili Bhatt and Nancy Baum, both from C+R Research, gave all of us quallies a live, interactive demo of mobile usability testing. Through small group work on writing effective mobile User Experience (UX) questions and a Q/A session that had the room buzzing, we gained helpful practices to help us execute digital user experience sessions.
I was thrilled to learn there are several easy-to-use applications that can be used to conduct digital usability testing on the market. While the available platforms range in pricing and features, many of them combine live video recordings, task based assignments, and real time updates that QRC’s can utilize to conduct more usability testing sessions nationwide while working remotely.
Putting it into practice:
I am excited to utilize the tools we tested in session to conduct remote usability testing sessions!
Being able to see the live video with screen animation was a revelation. It really does replicate what you see in person, but allows you to be in more than one place at a time as a moderator
The presented platforms and hands on application in session was extremely useful for many of us in the room to understand the impact these platforms could have on our work. The question and answer session was lively, with many questions that sparked insightful conversations, it’s clear these tools are going to make a big impact on how many of us work!
QRCA Reporter on the Scene:
Issues & Answers Network, Inc.